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Terms and Conditions

General terms and conditions of business

Conditions created by the generator of the German Lawyer Hotline AG (Extended by section to transaction between franchised partners and by Klinkholz.)

Contracting party

On the basis of these General Terms and Conditions (GTC) concluded between the customer and
Represented by Dirk Riedrich
Address: Bernsdorfer Straße 210-212 TCC 09126 Chemnitz

Sales tax identification number: DE294968792
Tax number: 214/262/01019
, Hereinafter referred to as providers, the contract is.

Subject matter

Klinkholz acts only as an intermediary between business partners (private and commercial). Klinkholz offers as a service the business relations between acting independently and on its own account business partners. Apply do only the relevant terms and conditions of business partners. Contracts are not closed with Klinkholz, since Klinkholz is merely the platform for trades. Upon completion of transactions or contracts using Klinkholz business partners know and confirm this rule. All between the business partners signed contracts and accounts are closed by the respective agreements and Conditions of the Business Parties. Every responsibility of Klinkholz is excluded. The Contract Parties undertake to act in accordance with applicable law and all existing trade regulations. Insofar as yet concluded directly with Klinkholz contracts, this must be confirmed expressly and in writing by Klinkholz, the following terms and conditions apply. Through this agreement, the sale of new and used goods and services over the online store of the provider is controlled. Because the details of the respective offer is made to the product description by the supply side.


The contract is in electronic commerce over the users shop system or through other means of distance communication such as phone and e-mail about. Here are the steps for the suppliers shop system:

  • Selection of the offer in the required specifications

  • Inserting the offer to the cart

  • Clicking the button 'order' or 'accept'

  • Entering the billing and delivery address

  • Choice of payment method

  • Review and processing of the order and all entries

  • Pressing the button 'fee order' or 'order'

  • Confirmation email that your order has been received

  • Orders can be placed next to the shop system via remote means of communication (phone / email), whereby the ordering process for the conclusion of the contract comprises the following steps:

  • Call in the order hotline / Provision of mail order

  • Confirmation email that your order has been received

  • By sending the order confirmation of the contract.

    Contract duration

    The contract is concluded for an indefinite period.

    Retention of title

    Until full payment of the delivered goods remain the property of the provider.


    The provider reserves the right, in case of unavailability of the promised performance is not to provide these.

    Prices, shipping costs, return costs

    All prices are final and include VAT if not mentioned otherwise or differently. In addition to the final prices fall depending ways of shipping to an additional charge that will be displayed before sending the order. Is there a right of withdrawal and will be made from this sale, the customer bears the cost of returning.

    Terms of payment

    The customer has only the following options for payment: bank transfer, bill on delivery, direct debit, cash on delivery, payment service (PayPal), cash on pickup, credit card. Other payment methods are not available and will be rejected. Responsible for payment are the contract parties and not Klinkholz.
    The invoice amount is after receipt of the bill, which contains all the information for the transfer and will be sent with e-mail, to be transferred to the account stated in advance. The invoice amount is after receipt of the bill, which contains all the information for the Transfer and will be shipped with delivery to be transferred to the account stated in advance. The invoice amount is drawn from suppliers by direct debit on the basis of direct debit authorization by the customer of the specified account. With cash on delivery of the COD amount to be paid upon delivery of cash to the delivery person, the deliverer charges a delivery fee. When using an escrow service / payment service enables the seller and the customer to handle the payment among themselves. Here, the escrow / payment service provider forwards the payment from the customer to the provider on. Further information is available on the website of the respective Fiduciary Services / payment service provider. The invoice amount can be paid to the usual office hours in cash even after deducting the quantities placed on approach Returns at the premises of the provider. For payment via credit card, the cardholder must be the customer. The credit card will be charged for shipment of goods. The customer is obliged to deposit within 14 days after receipt of invoice the amount stated on the indicated in the invoice or account to transfer. Payment is due after the invoice date without deduction. After the due date, which is thus determined by the calendar, the customer comes in default without warning. A retention of the customer, which is not based on the same contractual relationship is excluded.

    Delivery terms

    The goods will be shipped immediately after confirmed receipt if not agreed different. The shipment will be an average of the latest after 21 days. The contractor undertakes to supply the 950 days of order. The standard delivery time is 30 days, if in the item description stated otherwise. The seller ships the order either of their own stock when the entire order is available there or the order will be shipped by the manufacturer, when the entire order is there available. Does the seller have a permanent obstacle to deliver, in particular force majeure, or non-delivery by own supplier, although in time a corresponding hedging transaction has been made, not responsible, then the seller has the right to withdraw from an agreement to the extent the customer. The customer will be informed immediately and received benefits, such as payment refunded.


    The seller is granted that he himself can choose between repair or replacement at a subsequent performance if it is the product is virgin and the customer is an entrepreneur. This does not apply to claims for damages by the customer due to injury to life, limb, health or fundamental contractual obligations which must be necessarily met in order to achieve the Treaty's objectives. Likewise, this does not apply to claims for damages by gross negligence or intentional breach of duty of the provider or his legal representative or his assistants. Otherwise, the statutory provisions apply.


    If the customer is an entrepreneur, the risk of accidental loss and / or damage to the goods with the handover, if sent with the delivery of goods to the selected provider for this on to the customer. The customer has no way even directly access the stored text of the contract. The customer can correct errors in the input during the ordering process. To that end, proceed as follows: Orders can either change during the order process or by deletion of the existing order within 14 days, provided that the goods have not yet been sent, and carried reappointment ..

    Withdrawal and customer service



    You have the right to withdraw within fourteen days without giving a reason this contract.

    The withdrawal period shall be fourteen days from the date,

    • In the case of a sales contract: to buy, or a representative of your third party, other than the carrier, the last goods have taken possession of or has.

    • In the case of a contract for several goods ordered under a single order of the consumer and which are supplied separately: to buy, or a representative of your third party who is not carrier, have taken the final goods in possession or has.

    • In the case of a contract for the delivery of a good consisting of multiple lots or pieces: to buy, or a representative of your third party who is not carrier, the last installment or the last piece have taken possession of or has.

    • In the case of a contract for regular delivery of goods during a specified period of time: when you or a third party indicated by you, which is not carrier, the first goods have taken possession of or has.

    • When coincidence of several alternatives by the most recent date shall prevail.

      To exercise your right, you have to (Klinkholz, Dirk Riedrich, Bernsdorfer Straße 210-212 09126 Chemnitz by means of a clear statement (eg a consigned by post mail, fax, or email) of your decision this contract to revoke inform. You can sure use the attached model withdrawal form, but which is not compulsory.

      To safeguard the withdrawal period it is sufficient that you send your communication concerning the exercise of the right before the expiration of the withdrawal period.

      Effects of withdrawal

      If you revoke this HIDE, we have put all the payments that we have received from you, including the costs of supply (with exceptions of additional costs, arising from the fact that you have chosen a type of delivery other than the offered by us, cheap Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received through your cancellation of this contract with us. For this redemption, we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in any case you will be charged fees because of this repayment. We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

      You have to send the goods promptly and in any event not later than fourteen days from the date on which you inform us about the cancellation of this contract, to Klinkholz, Dirk Riedrich, Bernsdorfer Straße 210-212 09126 Chemnitz returned to us or to passed. The deadline is met if you send the goods before the deadline of a fortnight.

      You bear the direct cost of returning the goods.

      You just have to pay for any diminished value of the goods, when this value is due to a loss necessary to ascertain the nature, characteristics and functioning of the goods handling.

      End of revocation

      Security of data and documents
      The data and documents are usually stored on servers in Germany. These servers are located in data centers in Germany and every year by the TÜV ISO 27001 certified. It is created periodically back up the data, but this is not guaranteed and is not enforceable.
      Klinkholz is not liable for the accuracy and completeness, or for lost data or documents. Users and business partners of Klinkholz are responsible for all the information yourself. Backup, copy and storage of documents, data and information need to be made by the user or business partners themselves. Klinkholz is not liable for loss of documents or data.


      The customer claims for damages are excluded, unless otherwise stated in the following reasons. This also applies to the representatives and agents of the provider, if the customer does against such claims for damages. Excluded are claims for damages by the customer due to injury to life, limb, health or fundamental contractual obligations which must be necessarily met in order to achieve the Treaty's objectives. Likewise, this does not apply to claims for damages by gross negligence or intentional breach of duty of the provider or his legal representative or his assistants..

      Assignment and pledging ban

      Claims or rights of the customer against the supplier shall not be assigned or pledged without the latter's consent, unless the customer has established a legitimate interest in the assignment or pledge.

      Language, Jurisdiction and Applicable Law

      The contract will be drawn up in German. The contract is only valid in German. The further implementation of the contractual relationship takes place in German. There is only the law of the Federal Republic of Germany. For consumers, this only applies insofar as be restricted no legal provisions of the country in which the customer has his domicile or habitual residence. Jurisdiction for disputes with customers who are not consumers, legal entity under public law or public-law special fund, the seat of the provider.

      Data protection

      In connection with the development, conclusion, execution and termination of a purchase agreement on the basis of these terms and conditions data will be collected by the provider, stored and processed. This is done in accordance with legal provisions. The provider will not share personal data of customers to third parties, unless that he was legally obliged to do, or that the customer has expressly consented. If a third party for services used in connection with the handling processing procedures, the provisions of the Federal Data Protection Act are complied with. The information communicated by the customer by way of order data will be processed for contact purposes within the scope of the contract and only for the purpose for which the customer has made the data available. The data is only where necessary forwarded to the shipping company that takes over the delivery of the goods according to order. The payment data is forwarded to the agency responsible for paying the bank. Unless the seller commercial retention periods or take control of a legal nature, storing some data can take up to ten years. During the visit, the internet shop of the provider be anonymous data which do not allow inferences to personal data and do not intend, in particular IP address, date, time, browser type, operating system and pages visited, logged. The personal data will be requested by the customer in accordance with statutory provisions deleted, corrected or blocked. A free information about all personal data of the customer is possible. For questions and requests for cancellation, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Klinkholz, Dirk Riedrich, Bernsdorfer Straße 210-212 09126 Chemnitz +49 371 5347322

      Salvatoric clause

      The invalidity of any provision of these Terms and Conditions does not affect the validity of the remaining provisions.